Appliance is not working, how do I get it fixed?

We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

How do I change my service booking?

You can amend your service booking details online, simply select 'Manage my Booking' . Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

What are the opening times for the Electrolux Customer Care Support team?

The Electrolux Customer Care Team are available seven days a week. Monday-Friday 8am-7pm Saturday 9am-3pm Sunday 10am-3pm All times are Eastern Standard Time.

What do the icons on my appliance mean?

If you are unsure about the meaning behind the icons on your appliance you can always refer to the user manual that accompanied your appliance. Simply go to User Manuals and type in your model number to download the relevant user manual.

What does it mean if I have an error code on my display of my appliance?

Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.

What does it mean if my refrigerator’s digital temperature display is flashing?

If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider on 13 13 49 or contact us and we will be glad to assist you with information about what the display means and what steps to take.

Where can I buy accessories for my appliance?

Accessories can be purchased from the Electrolux Shop or see your Electrolux specialist retailer. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I buy Electrolux Appliances?

Simply go to Where to buy and type in your post code to find your nearest Electrolux retailer.

Where can I buy spare parts for my appliance?

Spare parts for your Electrolux appliance can be purchased from the Electrolux Shop. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.

Where can I get a copy of the user manual?

Simply go to User Manuals and type in your model number to download the relevant user manual.

Where do I go for warranty queries?

Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here .

Service & Repair

Built by experts — repaired by experts, nobody knows your appliance better than us. You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.

To book* a service and repair please have the following information ready

Appliance type
Model Number
Serial Number (if available)
Date of purchase (if Appliance is in Warranty)

*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance. If you are having an issue with a vacuum cleaner or portable air conditioner, please find a service and repair centre near you.

Service & repair fees (Out of warranty)** Hidden

Monday – Friday $165.00 Flat rate (includes service call out and labour) excludes spare parts.
Saturdays (not available for online booking) $185.00 Flat rate (includes service call out and labour) excludes spare parts.
Assistant Technician $70 (if required)

**Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.

BOOK ONLINE REPAIR SERVICE FIND A SERVICE CENTER

MANAGE MY BOOKING

*Online booking not available for small domestic appliances. Please contact our Customer Care team on 13 13 49 for assistance.

Why Choose Electrolux Service & Repair

Fully qualified approved
technicians covering all parts of the country.

Reliable and
professional service

Fixed fee for the
repair labour costs*

Original branded
spare parts

Better Living Offer on replacement appliances if it is not viable to repair**

"* Metro areas only excluding Tasmania. Fixed labour costs do not apply to vacuum cleaners and small domestic appliances.
** Conditions apply

Testimonials

Professional, Polite, Punctual

Adrian T | 06 Dec 2021

The technician that repaired our fridge was such a great guy, professional, polite, punctual and thorough.

Excellent Customer Service

Emilia H | 04 Dec 2021

The customer service I received was outstanding. I selected my machine based partly on the fact that your company reputedly provides excellent customer service and you did not disappoint. Thank you!

Great Friendly Service

Gayle W | 02 Dec 2021

Thank you, great friendly service. The confirmation and reminders provided by Electrolux make it clear to customers of appointment date, time and expectations of Electrolux to ensure the health and welfare of technicians during appointments.

Good Product Knowledge And Tidy

Paul S | 28 Nov 2021

Your tech guy was fast efficient and had very good product knowledge and left the work site very tidy

What Is The Better Living Offer

The Better Living Offer* is available to assist you in purchasing a replacement for your unrepairable appliance. The voucher is the value of the service call out fee (as detailed on the Service tax invoice), excluding the cost of any spare parts purchased.

VIEW BETTER LIVING BOOK ONLINE REPAIR SERVICE

Frequently Asked Questions

See our frequently asked questions for all you need to know about the use, maintenance and care of your appliances.

Appliance is not working, how do I get it fixed?
We have qualified factory technicians available to assist with the repair of your appliance. Simply book a service and repair online. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
How do I change my service booking?
You can amend your service booking details online, simply select 'Manage my Booking'. Alternatively, call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
What are the opening times for the Electrolux Customer Care Support team?
The Electrolux Customer Care Team are available seven days a week.
- Monday-Friday 8am-7pm
- Saturday 9am-3pm
- Sunday 10am-3pm
All times are Eastern Standard Time.
What do the icons on my appliance mean?
If you are unsure about the meaning behind the icons on your appliance you can always refer to the user manual that accompanied your appliance. Simply go to User Manuals and type in your model number to download the relevant user manual.
What does it mean if I have an error code on my display of my appliance?
Please refer to your user manual for details on what the error message means, or contact Electrolux Customer Care on 13 13 49 and we will be glad to assist you with information about what the error message means.
What does it mean if my refrigerator’s digital temperature display is flashing?
If the temperature display is flashing, it means that the refrigerator’s electronic control system has detected a performance issue. Contact an Electrolux service provider on 13 13 49 or contact us and we will be glad to assist you with information about what the display means and what steps to take.
Where can I buy accessories for my appliance?
Accessories can be purchased from the Electrolux Shop or see your Electrolux specialist retailer. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Where can I buy Electrolux Appliances?
Simply go to Where to buy and type in your post code to find your nearest Electrolux retailer.
Where can I buy spare parts for my appliance?
Spare parts for your Electrolux appliance can be purchased from the Electrolux Shop. Alternatively please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you.
Where can I get a copy of the user manual?
Simply go to User Manuals and type in your model number to download the relevant user manual.
Where do I go for warranty queries?
Please call Electrolux Customer Care on 13 13 49 or contact us and we will be glad to assist you. For more information on warranty Click here.